We’re looking to add another remote Solutions Consultant on the Customer Success team who is technical, self-directed, highly personable and responsive. You’ll take immediate ownership of key accounts and have a direct impact on top-line revenue for our business.
Areas of Ownership:
Customer Relationship:
● Act as the the primary point of contact for technical questions pre and post sales.
● Debug, build workflows, triage requests, and be the bridge between customers and our engineering team.
● Build and maintain strong, long-lasting relationships with our customers, acting as the technical SME for all strategic discussions.
● Understand our customer’s business goals and challenges, aligning the company’s products to meet their needs.
Customer Onboarding/Training:
● Lead the onboarding process from POC to post-sales, ensuring that our customers get immediate value in our product.
● Meet weekly, bi-weekly or monthly with customers to discover new problems to tackle together and how the company can help.
● Conduct training sessions to empower our customers to get the most out of the company’s platform.
Strategic Account Planning:
● Collaborate with clients to develop and execute strategic account plans, identifying opportunities for upselling and cross-selling based on client needs and our product offerings.
Product Feedback and Improvement:
● Act as a liaison between our customers and our founders/product teams to directly convey customer feedback and contribute to the continuous improvement of our products.
Who We’re Looking For:
● 4-5 years of experience in a similar role, preferably within a SaaS or tech company.
● Strong technical background with a Bachelor’s degree in Computer Science/Engineering or relevant work experience preferred.
● Experience with managing Salesforce Flows and Admin preferred.
● Stellar communication skills & ability to work as a trusted advisor for our customers.
● Self-motivated and able to thrive in a fast-paced, collaborative environment.
Benefits:
● Competitive salary & early stage stock options based on experience.
● 100% coverage of health insurance, with 75% support for dependents.
● 3 weeks paid PTO.
● Yearly offsite at a memorable location.
● Learning stipends.
● A fun team that values autonomy and trust.
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