The company is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology.
The role:
As a member of the team, you will leverage your proficient knowledge of one or more processes to participate in meeting service levels, key measurement targets of the team and delivers a high quality and cost-effective service. Is proactive in ensuring the delivery of a customer focused service to client.
As a Collections Process Associate you will be expected to:
● Have good knowledge of the process, policies and desk top procedures within their engagement.
● Have good knowledge of the Client business area they support.
● Displays a developing understanding of the company, the way we do business, the technologies involved and operational processes & procedures we recommend based on our assets, like DGEM.
● Identify simple ideas that add value to day-to-day operations or tasks and makes improvements to process within own area of remit.
● Have excellent command of the functionalities of the technology used for the delivery of services in the specific client context.
● Have general knowledge of CG Platforms approach and the Automation Drive Suit and DGEM Tech.
● Be familiar with standard analysis tools/techniques.
● Look for and gather key data and conducts a structured analysis.
● Be aware of the business context for the analyzed data and can draw insights and makes relevant recommendations with coaching.
● Understand that individual performance (efficiency and effectiveness) impacts the performance of the overall engagement.
● Understand KPI measures and their basic impact on profitability.
General Responsibilities / Accountabilities:
● Responsible for chasing outstanding invoices from customers of our clients.
● Plays a vital role in the cash-flow of our client ensuring credit given to customers is monitored and controlled effectively.
● Assists customers experiencing repayment difficulties, chase up late payments and arrange with the customer the best way forward to repay the debt.
● Manages an AR portfolio. Responsible for achieving cash collection and ageing targets.
● Negotiates, implements and documents payment solutions with customers.
● Builds and maintains strong relationships with external customers.
● Escalates disputes and protracted nonpayment situations in accordance with engagement policies.
● Identifies frequently recurring situations at customer level, escalates such situations and suggests remedial actions.
● Applies fundamental collection techniques and adjusts collection strategies to the requirement of the portfolio.
● Maintains knowledge of the business area of the client that is supported.
● Ensures control and compliance regulations are followed.
● Able to communicate with key stakeholders across different levels in a manner that leads to desired outcomes.
● Proficient negotiation skills.
Qualifications:
● 1 – 2 years of experience.
● Minimum English at CEFR Grade B1 (intermediate) or equivalent.
Benefits:
● Family health plan.
● Birthday day off.
● Continuous training through content platforms.
And more!
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