We are looking for a Technical Customer Delivery Project Manager to join our team.
Meet the Team:
● The Customer Experience Team provides solutions, supervises implementations, and empowers customers to achieve self-sufficiency using industry-leading Cisco software products.
Your Impact:
● As a Technical Customer Delivery Project Manager, you will report directly to CX Delivery leader within the Customer Experience Delivery Team.
● Your main responsibility is to delight our customers by applying a mix of project management techniques (e.g., Agile, DevOps, and PMP) that resonate with them and ensure a personalized, proactive, and predictive experience.
● Your goal is to help our customers improve the value of their technology investments while building trust and positive relationships.
● You shall work with international stake holders of Cisco as all the project revenue will be landing in Australia.
Minimum Qualifications:
● 5+ years of technical product or program management experience.
● 5+ years of Technical understanding of collaboration, security, and networking architectures, including technologies such as Firepower, ISE, Stealthwatch, Catalyst, Nexus, DNAC, Wireless, and UCS.
● 5+ years strong organizational skills and a track record of timely project delivery as well as excellent communication, team leadership, problem-solving, and data analysis skills to drive decisions.
● 7+ years of experience working directly with technical teams.
● 3+ years of customer-facing experience as well as experience with performance metrics, a customer-focused mindset, adaptability to fast-paced environments, and effective collaboration are essential.
● Advanced English.
Preferred Qualifications:
● 5+ years of experience in project management disciplines, including scope, schedule, budget, quality, risk management, and critical path management.
● Experience handling projects across cross-functional teams, building balanced processes, and coordinating release schedules.
● Experience defining KPIs/SLAs used to drive multimillion-dollar businesses and reporting to senior leadership.
● Innovative, with strong facilitation, negotiation, and executive stakeholder leadership skills.
● Expertise in software lifecycle management, requirements gathering, and outstanding communication is required.
● Good sense of Revenue Recognition of projects and Cost Cross-Charging mechanisms.
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