The company is looking for a technician to provide support to a subset of our clients with a large variety of clients and provide expert IT helpdesk support over the phone.
Responsibilities:
● Provide support of incoming requests to the service desk via telephone, web portal, and email to ensure courteous, timely, and effective resolution of end-user issues.
● Provisioning and system setup for new hires.
● Use remote tools and diagnostic utilities to aid in resolving support requests.
● Configuring hardware and software components throughout various network infrastructure devices.
● Install advanced endpoint security software.
● Server administration via Active Directory, File & Print services, DNS, DHCP.
● Establishing good relationships with all departments and colleagues.
● Ensuring company safety and security standards are met.
● Reliably execute tasks for projects led by higher-level Senior technicians.
● Resolve escalated tickets from Level 1 technicians.
● Work efficiently with vendors to pursue solutions assertively and take initiative when following up.
● Ability to work within tight deadlines.
● Ability to work at all levels with the organization from front-line workers to C-Suite
● Bi-lingual (English/Spanish) desired but not required.
● Be a part of our after hours team for emergency clients’ needs.
Requirements:
● Four or more years equivalent work experience (Managed Service Provider experience preferred, but not required)
● Experience managing switches and routers.
● Experience managing Hyper-V Failover clusters.
● Office 365 administration experience.
● Experience with desktop and server operating systems including Windows 7, Windows 10, Server 2008, Server 2012, Server 2016, and Mac OS.
● Some knowledge and understating of networking devices and appliances.
● CompTIA A+ and/or CompTIA Network+ strongly preferred.
● Achieved a minimum of two vendor specific certifications.
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