The company secures remote work on any unmanaged or BYOD computer with a radically simplified and less costly solution than virtual desktops or having to lock down every PC. Similar to an MDM solution but for laptops – work lives in a company controlled secure enclave installed on the user’s PC or Mac, where all data is encrypted and access is managed.
We are technologists committed to a more human concept of how better lives get lived and better work gets done. We support every individual’s pursuit for a renewed sense of passion, potential, control and contentment.
Responsibilities:
● Provide technical support and troubleshooting expertise for complex Windows issues escalated from front-line support teams.
● Analyze and isolate complex problems into a reproduction of the issue.
● Able to explain complex technical issues to non-technical people.
● Collaborate with customers, support engineers, and development teams to gather information, reproduce issues, and identify root causes.
● Develop and document troubleshooting guides, knowledge base articles, and best practices for resolving common and complex issues.
● Contribute to product improvement by providing feedback to development teams based on customer insights and troubleshooting experiences.
Qualifications:
● In-depth knowledge of Windows operating systems (Windows 10 and Windows 11), including architecture, components, and internals.
● Experience with Windows debugging tools (WinDbg, Procmon) and techniques (crash dump analysis, memory analysis, performance analysis, etc.)
● Experience with network analysis (VPNs, proxies, etc using Wireshark/Fiddler.
● Proficiency in C++ and C# for analyzing and debugging code-related issues.
● Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences.
● Ability to work independently and as part of a team in a fast-paced environment.
Nice to have:
● Experience with Windows internals (COM, RPC, drivers)
● Knowledge of networking protocols.
● Scripting or automation skills (PowerShell, Python, QA) for automating tasks and improving efficiency.
● Kusto/KQL knowledge for telemetry analysis.
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