We are looking for a ServiceNow Administrator/Platform Engineer.
Responsibilities:
● Maintain and configure core ServiceNow modules including Incident, Request, Change, Problem, and Knowledge.
● Monitor system performance and proactively address issues such as job failures, patching, and performance degradation.
● Test and manage all platform and module upgrades.
● Facilitate manual remediation for failed workflows, perform root-cause analysis, and propose configuration changes.
● Maintain ServiceNow integrations with other platforms such as Azure, Active Directory, and a Service Desk e-bonding solution.
● Maintain ServiceNow vendor account life cycle activities in the production and development instances.
Requirements:
● +3 years of experience in the role.
● Proven experience with ServiceNow platform administration, including in-depth knowledge of core modules such as Incident, Request, Change, Problem, and Knowledge.
● Demonstrated ability to monitor system performance, troubleshoot issues (e.g., job failures, performance degradation), and manage patching processes within a ServiceNow environment.
● Experience in testing and managing platform and module upgrades for ServiceNow.
● Proficiency in performing root-cause analysis for failed workflows and proposing effective configuration changes.
● Solid understanding and experience maintaining ServiceNow integrations with external platforms like Azure, Active Directory, and Service Desk e-bonding solutions.
● Familiarity with managing ServiceNow vendor account lifecycle activities across production and development instances.
● Bachelor’s degree in Information Technology or related technical field.
● Proven education or certifications in data management and cloud.
● English Required: B2+ – C1
Skills & Abilities:
● ServiceNow platform administration.
● Ability to communicate complicated technical problems to both technical and business audiences.
● Ability to quickly understand business objectives and to recognize and capitalize on data driven solutions.
Soft Skills:
● Ability to work independently and as part of a team.
● Good analytical skills with a challenging and enquiring mind.
● Good communication skills, well organized, persistent and driven to get things done.
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