We are looking for a Digital Operations L2 Cloud Support Engineer.
Mission:
● Operate and support the Digital Solutions provided by the company and the underlying Cloud Infrastructure.
Main responsibilities and activities:
● Operate the Digital Solutions provided by the company and the underlying Cloud Infrastructure (maintain, deploy upgrades, manage resources, ensure business continuity)
● Perform configuration changes and deployment of new versions.
● Respond to Incidents and Requests escalated by Digital Operations L1 Support.
● Update Incidents and Requests in Ticketing tool.
● Perform technical troubleshooting and resolve incidents, or identify bugs and complex technical issues.
● Perform Root Cause Analysis, document findings and drive corrective actions.
● Escalate Incidents and Requests to L3 Support where appropriate.
● Maintain Knowledge Base.
● Contribute to the maintenance of Process Documentation.
In addition, for Team Lead Role:
● Ensure staffing roster supports required service hours (eg. 8×5 or 24×7)
● Ensure adequate training and performance of team members.
● Drive Continuous improvement and support Service Excellence.
Requirements:
● Basic education and training: Bachelor’s degree or equivalent in Information Technology, Engineering or related. Certifications (AWS, etc,…) an advantage.
● Professional experience: Deployment and management of applications on Cloud infrastructure, solution administration, customer support, service management.
● Experience in project management an advantage.
Skills:
● Data & messaging analysis: Kafka (most important), SQL (PostgreSQL, Oracle)
● Logs and monitoring analysis: Splunk, AWS CloudWatch, Grafana, Prometheus.
● Knowledge of containerized applications (Docker, Kubernetes, AWS)
● Basic scripting (Bash, Python, Postman)
● CI/CD pipelines: ArgoCD, Argo Workflows.
● Languages: Spanish (C2), Portuguese (C2), Excellent in English (C1, spoken & written), any other languages can be an advantage.
● ITIL Certification will be advantageous.
Specific knowledge linked to the job:
● Strong communication skills (verbal or written)
● Stakeholder Management.
● Customer care.
● Good analytical skills or thinking especially on problem solving.
● Excellent coordination of tasks, prioritization and time management skills.
● Strong planning and organizational skills.
● Attention to detail and thoroughness.
● Documentation writing.
Personal qualities required, abilities:
● Proactive, self-motivated and driven.
● Focused and results-oriented.
● Demonstrate strong functional leadership, ability to drive other people (Team Lead role only)
● Team player.
● Personal commitment to meet customers’ needs or project goals.
● Resilient and mature in handling difficult situations and people.
● Willing to learn.
● Willing to work outside regular office hours (shift work or on-call, including during week-ends or public holidays)
● Willing to travel if required.
Great, just keep talking to your recruiter.
Apply for this position
If you are already talking to a recruiter from CONEXIONHR, DON'T FILL THE FORM.
