The company is looking for a driven technician to join our fast-paced, collaborative MSP environment. When you work with our local office, you become part of a massive North American network of technicians. If you want to expand your technical boundaries and deliver top-tier customer experiences, we want you on our team!
What You Will Do:
● Provide courteous, timely support for service desk requests (phone, web, email) utilizing remote diagnostic tools.
● Install, configure, and troubleshoot hardware, software, and network infrastructure components.
● Administer and maintain network firewalls, switches, and endpoint security (antivirus, EDR, MDR).
● Assist with the architecture and design of network and server solutions.
● Build trust and establish effective communication with customers and partners.
Requirements:
● 5+ years of equivalent IT experience.
● Industry Background: Prior experience working for a Managed Service Provider (MSP) is strictly required.
● Systems Admin: Proven experience administering Microsoft 365, Azure, and Active Directory (including File & Print services, DNS, and DHCP).
● Networking & Security: Strong understanding of firewalls (Sophos, Sonicwall, UDM Pro) and log analytics/SIEM platforms.
● Bonus Skills (Preferred): CompTIA A+ and/or Network+ certifications; experience with NinjaOne RMM and Autotask PSA.
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