At the company, we’re on a mission to transform how restaurants, hotels, bars and cafes connect with their guests from booking to seating to loyalty. Our all-in-one platform helps our clients organise and grow bookings, engage guests and reduce no-shows. Our support ethos is built on empowering hospitality teams with smart, seamless tools.
You’ll be the voice and champion of our customers. Your role is far more than just solving tickets. You’ll build relationships, identify opportunities, guide our clients to maximise the benefits of our platform, and help craft a world-class experience that keeps them coming back.
What You’ll Do:
● Provide outstanding support via phone, email, and live chat.
● Ensure each customer receives top-quality service, feels listened to and leaves happier than when they reached out.
● Guide clients through online bookings, onboarding and everyday queries – you’ll be their go-to expert.
● Work as part of a global, multilingual team, bringing your language skills, personality and tech smarts to the table.
Who You Are:
● A brilliant communicator with a friendly personality and the drive to exceed expectations.
● Fluent in business English and Spanish. Additional languages, such as Italian, German, Dutch, or French, are a strong asset.
● Tech-savvy and comfortable picking up new tools. You don’t just solve the “what?” but you get to the “why?” of the issue.
● You thrive in a fast-moving environment and care deeply about customer success, not just closing tickets.
● Detail-oriented: you notice the small things that make a big difference to the customer experience.
Why You’ll Love It Here:
At the company, you’re not just a support agent. You’re a hero behind the scenes of thriving venues across the world. You’ll:
● Help turn a challenge (double-bookings? no-shows?) into a success story for a client.
● Work with cutting-edge features like AI assistants, guest databases, custom booking tools and more.
● Be part of a mission-driven company that cares about hospitality as much as technology.
● Have a chance to shape your own future: as we grow rapidly, internal movement, new roles and skills development are very real.
What We Offer:
● Real investment in you: Leadership development, training courses, access to leading tools and platforms. You’ll grow your skills as we grow our product.
● A diverse, motivated team of smart, friendly colleagues who are remote but tightly connected.
● Regular social events (virtual & in-person) to help you build strong relationships across the team.
Perfecto, seguí hablando con él.
Aplica para esta posición
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