The company specializes in design and implementation of enterprise systems and quantitative solutions for institutional capital markets participants. The company’s services include application development, analytics services, production support, data management, complex process outsourcing, managed services, and infrastructure support to some of world’s largest capital market firms. The company and its principals have helped some of the world’s foremost securities dealers, investment managers, and issuers develop technology platforms for trading decision support, portfolio management, risk management, modeling and operations.
The role:
The Desktop Engineer will be responsible for collaborating with the team in order to establish technical standards for Windows workstations and identifying areas for improvement. Capable of analyzing, migrating, and implementing Windows computer applications, systems, and network configurations. Capable of designing, documenting and scripting complex new software deployments. Able to analyze business technology needs, come up with solutions and take such solutions to implementation. Monitor system performance.
Responsibilities:
● Autopilot configuration and implementation.
● Tanium Administration:
– Understand and able to properly administrate Deploy, Comply and Provision.
● SCCM Administration:
– Creating and managing endpoint boundary groups across one or more distribution points.
– General monitoring of site health via SSRS, log files and the SCCM console.
– In-Console upgrade and client agent upgrades.
Manage and configure user and device collections creating query-base collections.
● Route and escalate technical issues to appropriate technical support areas. Collaborate with technicians on root cause analysis investigation and needed communicate with technicians on end- user support matters.
● Participate and provide support with IT and business projects.
● Maintain overseeing of all systems owned by Desktop Support Engineering team.
● Provide system analysis for reported issues, including consulting with users. Act as the team escalation point of contact for technical issues.
● Manage testing activates for workstations, laptops, VMs and other dependency systems across the enterprise for patching and vulnerabilities.
● Monitor the desktop services engineering queue thru the service desk system to maintain 100% satisfaction and troubleshoot and address incidents and requests to meet SLAs.
● Oversee configuration site collection maintenance Windows Configuration power management rules.
● Oversees deploying operating system Image (primary windows 10) via SCCM OSD. This includes:
– Configuration of WDS, configuration PXE, configuring VM build environment and integration with MDT and Tanium provision System.
– Build/capture/update Windows 10 and 11 images.
– Creating and managing distribution points accordantly.
– Creating a deployment task sequence.
● Must be capable of high-level troubleshooting.
Qualifications:
● Must have High level troubleshooting Windows Desktop OS.
● Must be knowledgeable in SCCM and/or Tanium.
● Must be proficient in Powershell.
● Python and/or other programming language is a plus.
● JAMF Pro administration is a plus.
● High level troubleshooting MacOS is a plus.
Education and experience:
● 3 years of experience in the role.
● At least 3+ years scripting in PowerShell.
● A+ Certification preferred or equivalent.
● Security+ preferred or equivalent.
● Network + preferred or equivalent.
● JAMF 100, 200, 300, 400 is a plus.
Skills / Knowledge/ Abilities:
● Industry standards practices.
● Attention to details and accuracy.
● Collaboration and teamwork skills.
● Prioritization and time management skills.
● Strong communication and documentation skills.
● Strong attention to detail and accuracy.
● Ability to work with Cross-functional teams.
● Ability to learn and adapt to new technologies.
● Possesses strong detailed analytical, problem solving and results oriented skills.
● Ability to work learn an adapt to new technologies.
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