We are an innovative sports technology company developing advanced hardware and software solutions for professional basketball. Our technology combines embedded sensors, wireless communications, and real-time data processing to capture and analyze performance data during live sporting events.
The role:
We are seeking an experienced Linux Systems & Remote Operations Engineer to support real-time hardware and software infrastructure during live professional sporting events across North America.
This is a hands-on technical operations role combining Linux system administration, networking, remote hardware troubleshooting, and live-event support.
You will work closely with a Europe-based engineering team and serve as a key technical contact during scheduled events. You will remotely monitor infrastructure, troubleshoot issues, and guide on-site venue personnel through technical procedures.
Key Responsibilities:
Live Event Operations:
● Perform pre-event system checks beginning approximately 3 hours before scheduled events.
● Verify remote connectivity, system telemetry, and time synchronization.
● Monitor live systems throughout events and remain available for approximately 1 hour afterward.
● Diagnose and resolve Linux, networking, hardware connectivity, wireless communication, and data pipeline issues in real time.
● Remotely guide venue personnel through antenna positioning, cable connections, and equipment setup.
● Document incidents, system performance, and technical issues for the engineering team.
Linux Systems & Infrastructure:
● Maintain, troubleshoot, and patch Debian-based Linux systems and edge computing devices.
● Diagnose system issues using SSH, Linux command-line tools, systemd, networking utilities, and logs.
● Remotely manage tablets and Linux devices using Mobile Device Management (MDM) solutions.
● Troubleshoot Bluetooth, RF communications, and Precision Time Protocol (PTP) synchronization.
● Monitor and investigate telemetry and data flows involving MQTT, Telegraf, and time-series databases.
● Assist with general system administration and infrastructure activities as needed.
Requisitos:
● Strong practical experience administering and troubleshooting Linux systems, preferably Debian or Ubuntu.
● Solid understanding of TCP/IP networking, network connectivity, and remote troubleshooting.
● Hands-on experience using SSH, Linux command-line utilities, systemd, and log analysis.
● Experience supporting production systems where reliability and rapid issue resolution are critical.
● Familiarity with device management, monitoring, and telemetry systems.
● Strong problem-solving skills and ability to troubleshoot independently.
● Excellent spoken English, including the ability to guide nontechnical personnel through physical equipment setup.
● Ability to document issues clearly and collaborate with an international engineering team.
● Reliable high-speed internet and a suitable remote working environment.
● Willingness and ability to consistently support scheduled North American events, including evenings and weekends.
Specialized Technical Experience:
Experience with the following technologies is highly relevant. You are not necessarily expected to have worked with every tool, provided you have strong Linux and networking fundamentals and can learn the specific environment.
● Linux: Debian, systemd, SSH.
● Remote device management: MDM, preferably ManageEngine.
● Networking and wireless: RF communications, antenna positioning, Bluetooth, PTP.
● IoT and telemetry: MQTT, Mosquitto, Telegraf.
● Time-series databases: QuestDB or equivalent.
Additional Nice-to-Have Skills:
● Jenkins and CI/CD automation.
● Google Cloud Platform (GCP)
● Artifactory or similar artifact repositories.
● Microsoft 365 administration.
● Previous experience with IoT systems, edge computing, telecommunications, live broadcasting, or event infrastructure.
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