Mexico City

We are looking for a Technical Engineer. Responsibilities:● Responsible for handling Level 2 analysis, trouble shooting and resolution.● Responsible for handling product queries.● Handling all the communication related to the assigned customer accounts.● Coordinating the issues internally and with outsourced partners,service providers (MNO’s,ISPs,ILD / NLDcarriers) and onsite teams.● Responsible for maintaining and making available up-to-date […]