The company is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology.
The role:
In this role you will manage the contract on a daily basis including operations and finance and complex operational issues and ensure that operations are run according to budget. You will build and develop the team. You will promote teamwork, provide employees with coaching and feedback for a medium size team. You will actively network with other functions and managers. You will interact with Client Leadership and manage the relationship on regional and often global level.
As a Manager you will be expected to:
● Operate at the level of Subject Matter Expert for the client specific application of the client processes.
● Analyze and redesign processes within the area of expertise in a specific client business context and drive DGEM alignment within the area of expertise.
● Drive performance improvement by applying best in practice standards and innovative process improvement methodologies.
● Keep pace with developments and provides strong expertise of trends and technology solutions.
● Have a good understanding of the client system architecture, the CG platform blue print and the Automation Drive Suit and articulate advantages & benefits of using the proposed technological solutions in the client context.
● Have very good knowledge of technological products and solutions available on the market and awareness of their strengths and weaknesses, especially in the context of Client processes in order to drive more automation within client’s operations.
● Have strong understanding of business context for the analyzed data, can draw insights and makes relevant recommendations to drive process improvements.
● Construct analysis of information that conveys the salient facts in a clear, unambiguous way to a variety of audiences to drive, decision making and process improvements.
● Understand the business, it’s volatilities and the impact on organizational finances and services. Implements and advises on measures to mitigate these.
● Manage effective usage of resources in the service delivery.
● Manage delivery utilizing KPI measures.
● Proposes improvements to innovate and optimize effectiveness within the delivery, offering commercial benefit and operational efficiency.
● Understands the fundamental elements behind business case for initiatives and articulate it in clear way to Client when speaking about transformational activities.
● Encourage, support, and enable individuals, exploring new ways to engage them and help identify the greater contributions they can make to the business.
● Sets and communicates vision, goals and objectives in an inspiring and motivational manner and ensures staff have career and development plans and that these are achievable.
● Participate in or leads successful recruiting efforts, evaluating candidates against organization / project needs and position/role demands.
General Responsibilities / Accountabilities:
● Responsible for the execution of the Credit and exposure management activities undertaken on behalf of the client. Monitors the process and proactively seeks for new ways of working.
● Oversees one or more credit to cash functions and teams.
● Reduce the amount of exceptions and rework on an ongoing basis by analyzing volumes, exceptions and then recommending root cause.
● Focused on maximizing automation at the core of all roles within the team.
● Escalating issues that may impact service delivery, and minimizing any backlogs.
● Maximizes value of Credit Underwriting team of an engagement.
● Acts as Subject Matter Expert on client specific processes within the area expertise.
● Manages all issues relating to Credit Insurance (if applicable)
● Ensures customers reviews are used to apply appropriate credit limits and credit insurance (if applicable)
● Provides recommendations backed by analysis for trading over limit to support client’s commercial goals.
● Ensures customers are maintained within Credit Insurance compliance to minimize client’s exposure.
● Ensure implementation and adherence to the Corporate Credit Policy.
● Drives Credit Insurance brokers and underwriters to maximize insured limits.
● Provides monthly reporting to credit insurers.
● Oversees and ensure compliance of established credit management protocols by credit management team.
● Coordinates credit risk/commercial sales decision balance with the business.
Qualifications:
● Minimum English at CEFR Grade C1 (Advanced) or equivalent
● Certified in at least 1 DGEM Tech Technology within Tower.
Benefits:
● Family health plan.
● Birthday day off.
● Continuous training through content platforms.
And more!
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