We are seeking experienced Senior ServiceNow Developers to support the redesign and revamp of a custom ServiceNow application that integrates with multiple ServiceNow modules and third-party applications. This initiative focuses on enhancing process efficiencies, implementing workflow automation, and improving end-user experience. The project is running on a tight schedule with continuous releases, requiring immediate resource onboarding.
Key Responsibilities:
● Design, develop, and customize ServiceNow applications, modules, and workflows to meet business requirements.
● Maintain and optimize ServiceNow forms, UI policies, business rules, and scripts for seamless functionality.
● Develop automation frameworks to streamline workflows and repetitive processes within ServiceNow.
● Integrate ServiceNow with third-party applications and AWS services (Lambda, Step Functions, etc.) for data exchange and automation.
● Implement secure-by-design principles and best practices in ServiceNow configurations and integrations.
● Provide production support, including triage, RCA (Root Cause Analysis), issue resolution, and regression testing.
● Develop and execute automated test scripts using Automated Testing Framework (ATF)
● Collaborate with Agile teams in a SAFe Agile environment, ensuring smooth implementation of enhancements.
● Support CI/CD pipelines to enable automated deployment and testing in ServiceNow.
● Create and maintain technical documentation for all customizations, integrations, and automation scripts.
Qualifications & Experience:
● 8-10 years of relevant industry experience with a Bachelor’s degree, or 6-8 years with a Master’s degree.
● Expertise in ServiceNow development, including architectural and technical solution design.
● Extensive experience with ServiceNow modules such as GRC/IRM, Flow Designer, Workflow Studio, CMDB, ATF, ITIL, Release & Change Management.
● Hands-on experience with integrations between ServiceNow and third-party applications.
● AWS integration experience (Lambda, Step Functions, serverless technologies) is a nice-to-have.
● Strong knowledge of secure-by-design principles and their implementation.
● Ability to work in a Durable team model and support eastern time zone working hours.
● Excellent communication skills, adaptability, and a proactive problem-solving mindset.
● Experience with SAFe Agile methodology and Agile collaboration tools like JIRA.
Benefits:
● 100% remote.
● USD payment.
● 4 weeks of vacations and 10 local holidays paid.
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