Our client is a fast-growing global software company providing connected solutions for modern product sellers. Their platform helps businesses manage inventory, automate workflows, and sell across multiple channels with confidence and scale.
What we’re looking for:
We are seeking an Operations Associate who will serve as the execution backbone of the Business Operations function. This role is responsible for operational tasks, data accuracy, and process compliance across systems such as Salesforce, Zendesk, ChurnZero, and GuideCX. The ideal candidate is detail-oriented, consistent, and highly reliable in following structured procedures.
Responsibilities:
Sales & Customer Support Execution:
● Process trial extensions, discount applications, and account setups in Salesforce.
● Maintain accurate logging of discounts and approvals for audit compliance.
● Execute customer support requests that are operational, ensuring timely turnaround.
Data Entry & Quality Control:
● Run daily data uploads/updates into Salesforce, Zendesk, ChurnZero, and GuideCX until automation is established.
● Execute quarterly CRM health checks, including duplicate cleanup (accounts, contacts, leads) and data validation.
● Maintain data hygiene standards by following predefined SOPs and Delegations of Authority (DOAs).
Process Compliance & Documentation:
● Execute all tasks against detailed SOPs, ensuring adherence to process standards.
● Escalate exceptions, errors, or edge cases to senior offshore analysts or Ops leads.
● Contribute feedback to improve SOPs and identify areas for workflow improvement.
Required:
● 2–3 years’ experience in business operations, customer support, or data entry.
● Basic familiarity with Salesforce or other CRM platforms.
● Attention to detail with the ability to follow structured processes consistently.
● Proficiency in Microsoft Excel / Google Sheets for data handling.
● Strong written English for accurate documentation and communication.
● English Level: Upper Intermediate (+B2) is mandatory.
Nice to have:
● Prior exposure to Zendesk, ChurnZero, GuideCX, or other SaaS customer tools.
● Experience working in a fast-paced, ticket-based environment.
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