As Business Operations Lead, you will have a significant impact on the company, owning the entire business operations function – from high-level strategy to tactical execution. This role is crucial for driving scalability today and into the future as we grow aggressively. In this role, you’ll not only lead business operations but you’ll also work collaboratively with all teams, including sales, marketing, partnerships, engineering and customer success.
Finance & Revenue Operations:
● Oversee all financial operations including payroll (employees, contractors, commissions), budgeting, invoicing, expense management, and monthly financial flux analysis.
● Prepare customer quotes and agreements in HubSpot, manage invoicing (recurring and ad hoc), and handle vendor setup forms and Stripe reconciliation.
● Maintain financial dashboards (e.g., Annualized Bookings in HubSpot), perform monthly forecast updates, and run, analyze and action invoice and expense reports.
● Action the payment aging report by following up on overdue accounts; maintain purchase order (PO) and credit tracking processes.
● Manage equity administration through Carta.
● Automate and continuously improve GTM workflows and systems (HubSpot, Google Sheets, Slides, etc.), including managing our Hubspot CRM.
Recruiting & People Operations:
● Own the full recruiting lifecycle: source candidates, post/review job descriptions, manage pipelines, and drive recruiter accountability.
● Train and support hiring managers and team admins in recruiting processes and manage outcomes.
● Manage onboarding workflows, compliance trainings (e.g., E-Verify, harassment prevention), and internal enablement programs.
Systems & Strategic Execution:
● Automate routine processes with no/low-code tools to improve efficiency and accuracy.
● Maintain and enforce documentation standards: ensure Notion, SOPs, and Google Drive are well-organized and up-to-date across all functions.
● Run the OKR/KPI process: support the CEO in quarterly planning and develop the framework for team accountability.
● Track and manage SLAs across the organization.
● Manage the legal contract pipeline.
Office & General Business Operations:
● Manage relationships with vendors, insurance providers, and other stakeholders to meet operational needs and negotiate renewals.
● Oversee daily office operations (supplies, mail, inventory, facilities)
Requirements:
● Track record of success in an operational role at a VC-backed startup (must have experience leading business operations at the seed or Series A stage)
● Exceptional organizational skills with an obsessive attention to detail.
● Ability to juggle multiple projects, prioritize effectively, and meet tight deadlines.
● Strong reasoning, analytical, and systems-thinking abilities.
● Excellent verbal and written communication skills.
● High standards of excellence from yourself and those around you.
● Self-motivated with a hunger to learn, grow, and make a massive impact.
● Thrives in a results-oriented environment, making fast decisions and moving the ball forward.
● Resourceful and instinctive problem-solver who can figure out unknowns with ease.
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