ID 2741 – Cloud Customer Success Engineer

Job Type: Remote
Job Location: México

Since 2012, the company has helped enterprises across the globe expand their engineering capabilities and build successful technology products. With deep expertise in cloud strategy, cloud-native development, containers, application modernization, AI/ML, and Security/Compliance we help our customers leverage the full capabilities of the AWS cloud to accelerate innovation.

The role:
● Deploy our Cloud Security solutions for customers.
● Coach and Assist customers on establishing and managing their Cloud Security Change Management/Governance/ Center of Excellence program.
● Assist customers in implementing custom integrations and workflows to ensure our solutions are fully integrated into their security operations center.
● Be the first line of defense in solving customer support requests, and coordinating and prioritizing timely resolutions with engineering teams.
● Serve as a customer advocate in influencing product roadmap and improvements.
● Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed.
● Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map features and associated business benefits to address their needs.
● Be the Go-To customer specialist on public cloud security solutions and become a Subject Matter expert over time.

● 4-10 years of experience with Public Cloud platforms, preferably Azure, Google Cloud, and AWS.
● Experience with CloudFormation, Terraform, Azure Resource Manager, and/or GCP Cloud Deployment Manager Templates.
● Good Understanding of Unix/Linux and Windows operating systems.
● Experience with using APIs in an automated fashion.
● Good understanding of cybersecurity technologies, protocols, and applications – specifically around Cloud infrastructures.
● Understanding of Identity and Access Management/Role Based Access Control, Data Security specific to cloud infrastructures.
● Good understanding of DevSecOps concepts and how to implement them.
● Experience with cloud networking models and connectivity, network security, virtualization, and cloud computing.
● Basic understanding of Cyber Security industry Compliance Standards/Best Practices (i.e. PCI-DSS, HIPAA, CIS Benchmarks, etc.).
● Expertise with container orchestration services, preferably Kubernetes and Docker.
● Experience with CI/CD tools, e.g. Jenkins, Docker, Gitlab, Chef, Ansible, or OpenShift.
● Basic understanding of SQL language, Cloud provider specific CLI commands (AWS CLI, Azure CLI, etc.)
● Basic understanding of Single Sign On capabilities/tools (Identity Providers such as Okta, Azure AD, Google, OneLogin, etc.).
● Ability to write/debug Python scripts would be a plus.
● Additional Cloud Provider Experience: Oracle Cloud Infrastructure, Alibaba Cloud would be a plus.
● Knowledge with third party security infrastructure tools (i.e. ServiceNow, Splunk, JIRA, Tenable, etc.) would be a plus.
● Ability to deliver complex solutions in large customer environments individually or as a team leader.
● Experience in customer-facing roles.
● Team player with excellent verbal and written communication skills.

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