{"id":22141,"date":"2026-10-23T12:55:15","date_gmt":"2026-10-23T15:55:15","guid":{"rendered":"https:\/\/conexion-hr.com\/?post_type=awsm_job_openings&#038;p=22141"},"modified":"2026-10-23T12:55:17","modified_gmt":"2026-10-23T15:55:17","slug":"id-4514-customer-success-specialist-b2b","status":"publish","type":"awsm_job_openings","link":"https:\/\/conexion-hr.com\/es\/jobs\/id-4514-customer-success-specialist-b2b\/","title":{"rendered":"ID 4514 &#8211; Customer Success Specialist B2B"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Somos una empresa l\u00edder en soluciones de marketing business-to-business (B2B) en Am\u00e9rica Latina. Nuestro objetivo principal es conectar a proveedores globales de productos y servicios de industrias especializadas con los tomadores de decisiones en empresas de la regi\u00f3n.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Misi\u00f3n del puesto:<\/strong><br>Garantizar la salud de la cartera de clientes, asegurando que reciban el m\u00e1ximo valor de nuestros servicios de marketing B2B para fomentar las recompras, la retenci\u00f3n a largo plazo y la expansi\u00f3n de cuentas.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Responsabilidades principales:<\/strong><br>\u25cf Liderar el proceso de onboarding y acompa\u00f1amiento constante de las cuentas asignadas.<br>\u25cf Monitorear el nivel de satisfacci\u00f3n (NPS, salud del cliente) y coordinar internamente la entrega de resultados.<br>\u25cf Identificar oportunidades de upsell y cross-sell en conjunto con el equipo comercial.<br>\u25cf Prevenir la deserci\u00f3n de clientes (churn) detectando riesgos a tiempo.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Requisitos:<\/strong><br>\u25cf Profesional en Marketing, Comunicaci\u00f3n, Administraci\u00f3n o afines.<br>\u25cf M\u00ednimo 2 a\u00f1os de experiencia en roles de Customer Success, Account Management o Servicio B2B.<br>\u25cf Altas habilidades interpersonales, vocaci\u00f3n de servicio y pensamiento anal\u00edtico.<br>\u25cf Capacidad para gestionar m\u00faltiples clientes y trabajar bajo metas de retenci\u00f3n<br>\u25cf Ingl\u00e9s B2+ (requerido).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Habilidades t\u00e9cnicas:<\/strong><br>\u25cf Administraci\u00f3n de CRM.<br>\u25cf An\u00e1lisis de KPI.<br>\u25cf Gesti\u00f3n de cuentas clave.<br>\u25cf Seguimiento de indicadores de desempe\u00f1o.<br>\u25cf Marketing B2B.<br>\u25cf Servicio de posventa.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Habilidades blandas:<\/strong><br>\u25cf Pensamiento anal\u00edtico.<br>\u25cf Orientaci\u00f3n al cliente.<br>\u25cf Orientaci\u00f3n a resultados.<br>\u25cf Habilidades interpersonales para construir relaciones a largo plazo.<br>\u25cf Capacidad para gestionar m\u00faltiples proyectos simult\u00e1neamente.<\/p>\n\n\n\n<p class=\"buttondownFormJob wp-block-paragraph\"><input type='hidden' bg_collapse_expand='6adcc521e221c5018984101' value='6adcc521e221c5018984101'><input type='hidden' id='bg-show-more-text-6adcc521e221c5018984101' value='Apply for this position (only if you are NOT already talking to a recruiter)'><input type='hidden' id='bg-show-less-text-6adcc521e221c5018984101' value='Hide form'><button id='bg-showmore-action-6adcc521e221c5018984101' class='bg-showmore-plg-button bg-blue-button bg-arrow'   style=\" color:#ffffff;\">Aplica a esta posici\u00f3n (solamente si NO est\u00e1s hablando con un reclutador)<\/button><div id='bg-showmore-hidden-6adcc521e221c5018984101' ><\/div><\/p>\n\n\n\n<p class=\"buttondownJobsCHR wp-block-paragraph\"><input type='hidden' bg_collapse_expand='6adcc521e23158090854213' value='6adcc521e23158090854213'><input type='hidden' id='bg-show-more-text-6adcc521e23158090854213' value='I&#039;m already talking to a recruiter'><input type='hidden' id='bg-show-less-text-6adcc521e23158090854213' value='Show less'><button id='bg-showmore-action-6adcc521e23158090854213' class='bg-showmore-plg-button bg-blue-button'   style=\" color:#ffffff;\">I&#039;m already talking to a recruiter<\/button><div id='bg-showmore-hidden-6adcc521e23158090854213' ><\/div><\/p>\n\n\n\n<p class=\"has-text-align-left text-talking-to-recruiter has-medium-font-size\"><i aria-hidden=\"true\" class=\"fas fa-check-circle\"><\/i> Perfecto, segu\u00ed hablando con \u00e9l.<\/p>","protected":false},"excerpt":{"rendered":"<p>Somos una empresa l\u00edder en soluciones de marketing business-to-business (B2B) en Am\u00e9rica Latina. Nuestro objetivo principal es conectar a proveedores globales de productos y servicios de industrias especializadas con los tomadores de decisiones en empresas de la regi\u00f3n. Misi\u00f3n del puesto:Garantizar la salud de la cartera de clientes, asegurando que reciban el m\u00e1ximo valor de [&hellip;]<\/p>\n","protected":false},"author":8,"template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"awsm_set_exp_list":"","awsm_job_expiry":"","awsm_exp_list_display":"","_joinchat":[]},"class_list":["post-22141","awsm_job_openings","type-awsm_job_openings","status-publish","hentry","job-category-customer-success-specialist-b2b","job-type-remote-full-time","job-location-colombia"],"_links":{"self":[{"href":"https:\/\/conexion-hr.com\/es\/wp-json\/wp\/v2\/awsm_job_openings\/22141","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/conexion-hr.com\/es\/wp-json\/wp\/v2\/awsm_job_openings"}],"about":[{"href":"https:\/\/conexion-hr.com\/es\/wp-json\/wp\/v2\/types\/awsm_job_openings"}],"author":[{"embeddable":true,"href":"https:\/\/conexion-hr.com\/es\/wp-json\/wp\/v2\/users\/8"}],"wp:attachment":[{"href":"https:\/\/conexion-hr.com\/es\/wp-json\/wp\/v2\/media?parent=22141"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}