We are looking for a Digital Operations L2 Cloud Support Engineer.<\/p>\n\n\n\n
Mission: Main responsibilities and activities: In addition, for Team Lead Role: Requisitos: Skills:<\/strong> Specific knowledge linked to the job:<\/strong> Personal qualities required, abilities:<\/strong>
<\/strong>\u25cf Operate and support the Digital Solutions provided by the company and the underlying Cloud Infrastructure.<\/p>\n\n\n\n
<\/strong>\u25cf Operate the Digital Solutions provided by the company and the underlying Cloud Infrastructure (maintain, deploy upgrades, manage resources, ensure business continuity)
\u25cf Perform configuration changes and deployment of new versions.
\u25cf Respond to Incidents and Requests escalated by Digital Operations L1 Support.
\u25cf Update Incidents and Requests in Ticketing tool\u200b.
\u25cf Perform technical troubleshooting and resolve incidents, or identify bugs and complex technical issues.
\u25cf Perform Root Cause Analysis, document findings and drive corrective actions.
\u25cf Escalate Incidents and Requests to L3 Support where appropriate.
\u25cf Maintain Knowledge Base.
\u25cf Contribute to the maintenance of Process Documentation.<\/p>\n\n\n\n
<\/strong>\u25cf Ensure staffing roster supports required service hours (eg. 8×5 or 24×7)
\u25cf Ensure adequate training and performance of team members.
\u25cf Drive Continuous improvement and support Service Excellence.<\/p>\n\n\n\n
<\/strong>\u25cf Basic education and training: Bachelor\u2019s degree or equivalent in Information Technology, Engineering or related. Certifications (AWS, etc,\u2026) an advantage.
\u25cf Professional experience: Deployment and management of applications on Cloud infrastructure, solution administration, customer support, service management.
\u25cf Experience in project management an advantage.<\/p>\n\n\n\n
\u25cf Data & messaging analysis: Kafka (most important), SQL (PostgreSQL, Oracle)
\u25cf Logs and monitoring analysis: Splunk, AWS CloudWatch, Grafana, Prometheus.
\u25cf Knowledge of containerized applications (Docker, Kubernetes, AWS)
\u25cf Basic scripting (Bash, Python, Postman)
\u25cf CI\/CD pipelines: ArgoCD, Argo Workflows.
\u25cf Languages: Spanish (C2), Portuguese (B2), Excellent in English (C1, spoken & written), any other languages can be an advantage.
\u25cf ITIL Certification will be advantageous.<\/p>\n\n\n\n
\u25cf Strong communication skills (verbal or written)
\u25cf Stakeholder Management.
\u25cf Customer care.
\u25cf Good analytical skills or thinking especially on problem solving.
\u25cf Excellent coordination of tasks, prioritization and time management skills.
\u25cf Strong planning and organizational skills.
\u25cf Attention to detail and thoroughness.
\u25cf Documentation writing.<\/p>\n\n\n\n
\u25cf Proactive, self-motivated and driven.
\u25cf Focused and results-oriented.
\u25cf Demonstrate strong functional leadership, ability to drive other people (Team Lead role only)
\u25cf Team player.
\u25cf Personal commitment to meet customers\u2019 needs or project goals.
\u25cf Resilient and mature in handling difficult situations and people.
\u25cf Willing to learn.
\u25cf Willing to work outside regular office hours (shift work or on-call, including during week-ends or public holidays)
\u25cf Willing to travel if required.<\/p>\n\n\n\n