The Systems Engineer \u2013 Cloud is responsible for the design, deployment, and ongoing management of cloud and hybrid IT environments for our managed services clients. With a primary focus on Microsoft 365 and Microsoft Azure, and supported experience in Amazon Web Services (AWS), this individual ensures the availability, security, scalability, and cost-efficiency of cloud infrastructure across a diverse client portfolio. The successful candidate will combine deep technical expertise in cloud platforms with strong documentation and communication skills, working closely with Technical Account Managers, Security Advisors, and client stakeholders to deliver exceptional cloud services.<\/p>\n\n\n\n
Responsibilities:<\/strong> Qualifications:<\/strong> Relevant certifications are desirable:<\/strong>
\u25cf Design, deploy, and manage Microsoft 365 environments including Exchange Online, SharePoint Online, Teams, OneDrive, Intune, and related M365 services for assigned clients.
\u25cf Architect, implement, and administer Microsoft Azure infrastructure including virtual machines, virtual networks, storage accounts, Azure Active Directory (Entra ID), Azure AD Connect, and related IaaS\/PaaS services.
\u25cf Build Site-to-Site tunnels, Point-to-Site tunnels, add Private Endpoints to resources, Routing, virtual firewalls.
\u25cf Build, deploy and maintain app services (including WAF)
\u25cf Support and maintain AWS environments including EC2, S3, IAM, VPC, and other core services as required by client deployments.
\u25cf Serve as the primary escalation point for the Remote Services team on cloud-related incidents, service requests, and advanced troubleshooting across Microsoft 365, Azure, and AWS platforms.
\u25cf Collaborate with Technical Account Managers, Security Advisors, and client IT stakeholders to assess cloud needs, develop migration roadmaps, and deliver cloud transformation projects.
\u25cf Develop and maintain thorough documentation for cloud configurations, tenant policies, runbooks, and service records for all managed client environments.
\u25cf In collaboration with Security Advisors, implement and manage cloud security controls including Conditional Access, Multi-Factor Authentication (MFA), Microsoft Defender for Cloud, Defender for Microsoft 365, and related security frameworks.
\u25cf Monitor cloud environment health, performance, and cost utilization; proactively identify and remediate issues, and optimize resource consumption and licensing.
\u25cf Plan and execute cloud migrations including on-premises to Azure\/M365, tenant-to-tenant migrations, and hybrid identity and infrastructure deployments.
\u25cf Conduct regular cloud assessments and audits to identify security gaps, optimization opportunities, and project opportunities for assigned clients.
\u25cf Remain current with the latest Microsoft 365, Azure, and AWS platform updates, features, and best practices to ensure client environments remain secure, efficient, and modern.
\u25cf Provide technical guidance and mentorship to other team members on cloud technologies and best practices.
\u25cf Accurately manage time and maintain detailed documentation of all activities, configurations, and client interactions.
\u25cf Deliver successful cloud-focused client projects such as M365 tenant deployments, Azure migrations, hybrid identity rollouts, and professional services engagements.<\/p>\n\n\n\n
\u25cf Minimum of 4 years of experience in systems engineering, cloud administration, or a related IT role. Experience working in a Managed Services Organization supporting multiple clients preferred.
\u25cf Bachelor’s degree in Computer Science, Information Technology, or a related field desirable. Or 5+ years of hands-on experience in a cloud or IT infrastructure role.
\u25cf Deep, hands-on expertise with Microsoft 365 administration including Exchange Online, SharePoint, Teams, OneDrive, Intune\/Endpoint Manager, and Microsoft Defender for M365.
\u25cf Strong proficiency in Microsoft Azure services including Entra ID (Azure AD), Azure Virtual Machines, Azure Networking, Azure Storage, Azure Backup, Azure Monitor, and Azure Policy.
\u25cf Working knowledge of Amazon Web Services (AWS) including EC2, S3, IAM, VPC, Route 53, and core AWS management tooling.
\u25cf Experience with hybrid identity and directory services including Entra ID Connect (AAD Connect), Active Directory Domain Services, and single sign-on (SSO) configurations.
\u25cf Proficiency in Microsoft 365 and Azure security tools including Conditional Access, MFA\/SSPR, Microsoft Defender for Cloud, Microsoft Defender for Endpoint, and Purview compliance solutions.
\u25cf Experience planning and executing cloud migrations including on-premises to Azure\/M365 and tenant-to-tenant migration scenarios.
\u25cf Proficiency in scripting and automation tools including PowerShell, Azure CLI, and ARM\/Bicep templates.
\u25cf Understanding of networking fundamentals as they apply to cloud environments including DNS, VPNs, ExpressRoute, Azure Virtual WAN, and hybrid networking topologies.
\u25cf Demonstrated problem-solving and analytical skills with a proactive approach to monitoring and capacity planning.
\u25cf Excellent written and verbal communication skills; able to create clear technical documentation and present recommendations to both technical and non-technical audiences.
\u25cf Strong customer service orientation with experience supporting diverse client organizations.
\u25cf Knowledge of cloud security principles, frameworks (e.g., Zero Trust, CIS Benchmarks), and compliance standards (e.g., HIPAA, SOC 2, NIST).<\/p>\n\n\n\n
\u25cf Microsoft Certified: Azure Administrator Associate (AZ-104).
\u25cf Microsoft Certified: Azure Solutions Architect Expert (AZ-305).
\u25cf Microsoft 365 Certified: Enterprise Administrator Expert (MS-102).
\u25cf Microsoft Certified: Azure Active Directory\/Identity and Access Administrator (SC-300).
\u25cf AWS Certified Solutions Architect \u2013 Associate or AWS Certified SysOps Administrator.
\u25cf CompTIA Cloud+ or equivalent cloud certification.<\/p>\n\n\n\n