The company is looking for a technician to provide support to a subset of our clients with a large variety of clients and provide expert IT helpdesk support over the phone.<\/p>\n\n\n\n
Responsibilities:<\/strong> Requirements:<\/strong>
\u25cf Provide support of incoming requests to the service desk via telephone, web portal, and email to ensure courteous, timely, and effective resolution of end-user issues.
\u25cf Provisioning and system setup for new hires.
\u25cf Use remote tools and diagnostic utilities to aid in resolving support requests.
\u25cf Configuring hardware and software components throughout various network infrastructure devices.
\u25cf Install advanced endpoint security software.
\u25cf Server administration via Active Directory, File & Print services, DNS, DHCP.
\u25cf Establishing good relationships with all departments and colleagues.
\u25cf Ensuring company safety and security standards are met.
\u25cf Reliably execute tasks for projects led by higher-level Senior technicians.
\u25cf Resolve escalated tickets from Level 1 technicians.
\u25cf Work efficiently with vendors to pursue solutions assertively and take initiative when following up.
\u25cf Ability to work within tight deadlines.
\u25cf Ability to work at all levels with the organization from front-line workers to C-Suite
\u25cf Bi-lingual (English\/Spanish) desired but not required.
\u25cf Be a part of our after hours team for emergency clients\u2019 needs.<\/p>\n\n\n\n
\u25cf Four or more years equivalent work experience (Managed Service Provider experience is required)
\u25cf Experience managing switches and routers.
\u25cf Experience managing Hyper-V Failover clusters.
\u25cf Microsoft 365 (Office 365) administration experience.
\u25cf Experience with desktop and server operating systems including Windows 7, Windows 10, Server 2008, Server 2012, Server 2016, and Mac OS.
\u25cf Some knowledge and understanding of networking devices and appliances.
\u25cf CompTIA A+ and\/or CompTIA Network+ strongly preferred.<\/p>\n\n\n\n