Our client is a fast-growing global software company providing connected solutions for modern product sellers. Their platform helps businesses manage inventory, automate workflows, and sell across multiple channels with confidence and scale.
What we’re looking for:
The Enablement Specialist is responsible for guiding existing customers through the onboarding and setup of usage-based finance and payment products. This role acts as the primary enablement point of contact, ensuring customers can quickly and confidently configure workflows, templates, and settings to begin using these products successfully. This role plays a key part in accelerating product adoption, reducing onboarding friction, and improving early customer satisfaction for newly launched financial products.
Responsibilities:
● Conduct structured 30-minute enablement sessions for customers adopting usage-based payment and finance products.
● Understand customer workflows and translate business needs into setup steps, configurations, and template adjustments.
● Provide clear, step-by-step guidance through product workflows, configuration screens, and documentation.
● Troubleshoot common setup questions and escalate complex issues when needed.
● Act as a trusted product advisor during onboarding and early usage stages.
● Maintain accurate records of setup challenges, recurring issues, and improvement opportunities.
● Collaborate with Product, Support, and Customer Success teams to continuously refine onboarding materials and documentation.
● Proactively identify patterns in onboarding friction and propose improvements to templates, checklists, and enablement flows.
Required:
● 2+ years of experience in customer support, onboarding, enablement, or customer-facing SaaS roles.
● Strong comfort navigating SaaS platforms and setup workflows.
● Ability to explain technical or product concepts clearly to non-technical users.
● Strong interpersonal skills, with a professional, patient, and customer oriented approach.
● Detail-oriented, organized, and able to work independently with minimal supervision.
● English Level: Fluent (C1/C2) is mandatory.
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